Licensing

Am I eligible for upgrade pricing?
As an industry standard, in order to be eligible for an upgrade, you must be within two versions of the current model. Thus, in order to get to Canvas Draw...
Tue, 23 Oct, 2018 at 4:14 PM
How do I switch licenses from one computer to another?
When you switch the licenses from one computer to another, we recommend you fully uninstall the software to free up the seat on the license key. In the eve...
Tue, 23 Oct, 2018 at 4:16 PM
Do the perpetual licenses come with free upgrades?
No, as this is a one-time payment you will have lifetime access to the current version you purchase as long as your computer can support it and you keep the...
Mon, 28 Oct, 2019 at 12:59 PM
How many computers can I put a license on?
Each license can only be used to register the program on one computer. If you are looking to get more than one license, we can offer a discount off the sec...
Tue, 23 Oct, 2018 at 4:17 PM
My license key is showing as overused, but I’ve only been using the license on one computer?
When a new operating system is installed or if there are hardware changes, the program counts it as a "new" computer even if it's actually th...
Tue, 23 Oct, 2018 at 4:18 PM
How do I change my email address for CanvasID?
Please contact our customer service team as they will be able to assist you with that. They can be reached by https://www.canvasgfx.com/en/support/customer-...
Tue, 23 Oct, 2018 at 4:19 PM
How do I update my credit card information for subscription renewal?
Please contact our customer service team as they will be able to assist you with that. They can be reached by emailing https://www.canvasgfx.com/en/support/...
Tue, 23 Oct, 2018 at 4:20 PM
Perpetual License Offline Registration
Some organizations have restricted or limited Internet access.  Offline registration allows people to register their perpetually licensed application on one...
Mon, 16 Dec, 2019 at 3:42 PM
Subscription Licenses
To license Canvas with a subscription, Canvas needs the Internet to activate.  You can use licensed subscription products offline for a limited period becau...
Mon, 16 Dec, 2019 at 3:51 PM