1) For Mac:

  1. Delete Canvas Draw from the Applications folder
  2. Delete Canvas Draw directory from \Library\Preferences\ACDSystems or Canvas GFX.
  3. Delete Canvas Draw directory from ~\Library\Preferences\ACDSystems or Canvas GFX.
  4. Delete 'com.acdsystems.Canvas-Draw4.plist' or 'com.canvasgfx.Canvas-Draw5.plist' file from ~\Library\Preferences.
  5. Empty the trash. Hold the "option" key and click File | Empty the trash from the menu bar if those files were locked in the trash bin.
  6. Restart your Mac.

You can now re-install Canvas with the Canvas X license code. Note: try to enter code manually instead of copy-and-paste if your license code is not accepted in the installation process.

 

 

2) For PC:

  1. Uninstall Canvas X from Control Panel | Add or Remove Program
  2. Delete the Canvas X application settings under the user profile folder:
    1. In Windows Explorer, navigate to this folder: C:\Users\{user name}\AppData\Roaming\ACD Systems or Canvas GFX
    2. Delete the "Canvas X" folder
  3. Note : If you cannot view the Application Data folder:
    1. Open File Explorer from the taskbar.
    2. Select View > Options > Change folder and search options.
    3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
  4. Navigate to C:\Program Files\ACD Systems or Canvas GFX. Delete the "Canvas X" folder if it exists.
  5. Now, please be very careful with the following steps:
    From the 'Start Menu' click 'Run'.
  6. Type in 'Regedit' and click OK. You are now in the Windows Registry Editor
  7. Navigate to: HKEY_CURRENT_USER\Software\ACD Systems or Canvas GFX\
  8. Delete the 'Canvas X' folder if it exists.
  9. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\ACD Systems or Canvas GFX\
  10. Delete the 'Canvas X' folder if it exists
  11. Exit the Windows Registry Editor.
  12. Restart your PC.


You can now re-install Canvas with the Canvas X license code. Note: try to enter code manually instead of copy-and-paste if your license code is not accepted in the installation process.